FAQs

Our MOQ varies by product. It is typically set to ensure we can offer you the best factory-direct price. The specific MOQ for each item is listed on the product page. For custom orders or large projects, we are flexible and open to negotiation.

You can see our standard wholesale prices directly on the website.

For volume discounts or a formal proforma invoice (PI), please contact our sales team with your desired product list and quantities by email:sales@ilangtech.com

We accept secure payments via:

Bank Transfer (T/T) - Preferred for large orders.

PayPal - Accepted for smaller orders or new partners (fees may apply).

Letter of Credit (L/C) - Negotiable for very large orders.

The prices listed are our standard wholesale prices in US Dollars (USD). They do not include shipping, insurance, or import duties/taxes in your country. All prices are subject to change based on raw material costs, though we strive to maintain stability.

Orders are processed within 7-15 business days after payment clearance. Shipping time depends on the method chosen (air or sea) and the destination, typically ranging from 7-30 business days. You will receive a tracking number once your order is shipped.

As the importer of record, the buyer (you) is responsible for all customs clearance procedures, duties, taxes, and related fees in your country. We ensure all shipping documents are accurate and compliant to facilitate a smooth process. iLangtech can also offer DDP shipping term for most Countries,you can contact our sales team to get DDP shipping costs.

Please double-check your shipping address before ordering. If you need to change it, contact us immediately at sales@ilangtech.com .We can only modify the address if the order has not yet been shipped.

We pack all orders securely to prevent damage. However, if items arrive damaged, you must notify us and the shipping carrier within 7 days of receipt (as per our Return Policy). For lost packages, we will work with the carrier to locate your shipment or file a claim.

Quality is our cornerstone. Every iLangtech product undergoes rigorous quality checks, including functional tests, visual inspections, and packaging reviews, to ensure they meet our standards and specifications before shipment.

Yes, we encourage it! You can order samples of most products to evaluate quality, functionality, and market fit. Sample orders are charged at the standard wholesale price plus shipping. In some cases, sample fees can be deducted from your subsequent bulk order.

Yes, we have strong R&D and manufacturing capabilities. We can discuss OEM (customizing our products with your logo) and ODM (developing new products from scratch) services for partners with significant volume. Please contact our sales team to discuss your requirements.

Please refer to our detailed [Return & Refund Policy] page. In short, we accept returns for defective or incorrectly shipped items within 15 days of delivery. A Return Merchandise Authorization (RMA) number is required. Approved returns will result in a refund, replacement, or store credit.

We offer a standard 12-month warranty against manufacturing defects. The warranty covers repair or replacement of defective parts. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

We value long-term partnerships! We offer tiered discounts, marketing support, and potential exclusivity for partners who demonstrate consistent order volume and market development commitment. Please reach out to our sales managers to discuss a strategic partnership.

Our dedicated support team for wholesale partners is here to help!

Sales Inquiries & Quotes: sales@ilangtech.com 

Order & Shipping Support:support@ilangtech.com

We typically respond within 24 hours during business days (GMT+8).